Head of Delivery

About JTF

JTF is a specialist Adobe B2B consultancy working with complex, global clients. We operate across strategy, delivery, technology and commercial teams, and we are deliberately evolving how we plan and deliver work to improve focus, predictability and client impact.

We are looking for a Head of Delivery to own how work gets delivered across all clients, projects and retainers, and to be a key operational partner to the COO.

The role

As Head of Delivery, you will be accountable for ensuring client work is delivered predictably, transparently and to a high standard. You will sit across all delivery activity, not just as a day-to-day project manager, but as the person who ensures the system works.

You will work closely with Consultants, Engineers, Strategists, Client Partners and Finance, and act as the internal authority on delivery health, sprint discipline and operational clarity.

This role suits someone with strong agency experience who is comfortable working autonomously, making decisions, and improving how things work rather than waiting to be told what to do.

What you’ll be accountable for

• Owning timely and predictable delivery across all client projects and retainers, with clear visibility of progress, risks and dependencies
• Line managing Consultants and Engineers, balancing personal development and wellbeing with clear expectations, accountability and delivery outcomes
• Leading and coordinating global teams of Strategists, Consultants and Engineers to deliver consistent, high-quality outcomes across clients
• Maintaining an up-to-date portfolio view of all live work, surfacing issues early and addressing them decisively
• Monitoring delivery against agreed scopes and budgets, working with Client Services and Finance to manage trade-offs before problems escalate
• Acting as custodian of JTF’s Agile ways of working, embedding and continuously improving sprint-based delivery across all pods and clients
• Serving as the Workfront champion, ensuring projects, retainers, backlogs and sprints are set up consistently and used as the single source of truth
• Supporting the CTO in ensuring delivery and project management practices adhere to ISO requirements and agreed governance standards
• Coordinating delivery across Strategy, Consultants, Engineers and regional contributors, ensuring execution aligns with strategic intent and agreed frameworks
• Ensuring delivery standards, SOPs and ways of working are applied consistently, while evolving them based on what actually works
• Providing clear, proactive communication on delivery status and escalation where required
• Driving continuous improvement using sprint retrospectives, delivery data and team feedback

What we’re looking for

Essential

• Strong agency background, ideally in digital, marketing or technology-led services
• Proven experience running Agile or sprint-based delivery models in a real-world environment
• Experience working across multiple clients, projects and retainers simultaneously
• Confidence working with distributed teams and colleagues across different time zones, requiring flexible working hours and patterns
• Comfortable operating autonomously, setting direction and taking ownership without micromanagement
• Strong communication skills and the confidence to challenge when needed

Desirable

• Hands-on experience with Adobe Workfront
• Experience working closely with finance teams on delivery, budgets and forecasting
• Experience helping organisations mature their delivery model

Why join JTF

• Remote-first working
• A senior role with real ownership and influence
• The opportunity to shape how delivery works across the business
• Supportive leadership and a clear mandate to improve how things run
• Competitive salary, benefits and generous holiday allowance

Apply below: